Program & Office Support Coordinator
About the role
The Program & Office Support Coordinator reports to the Executive Director and will work closely with and provide support to the leadership team in an exciting period of growth. This person will provide assistance with a broad range of detailed administrative, data management, operations, project management, and office related duties in a busy office environment. This position is responsible for planning, organizing, and implementation of the day-to-day operations of the Kidpower office in Colorado Springs.
- High School education with a minimum of 3 years in administrative support role in a professional setting (college degree preferred).
- Excellent communication skills verbally and in writing.
- Able to listen with empathy, and communicate with enthusiasm, compassion and a positive attitude.
- Able to respond with sensitivity to parents/caregivers who have experienced trauma. Willing to undergo on-going training in trauma-responsive interactions.
- Maintain strict confidentiality of information and records of Kidpower clients.
- Valid driver’s license, reliable transportation, and liability insurance for performing office errands as assigned.
- Advanced level verbal and written English communication skills.
- Successful completion of an extensive background check.
- Have the ability to work as part of a team including the ability to plan, manage projects, assess, prioritize, multi-task,
organize time, and manage conflict. - High level of attention to detail and accuracy with both numbers and written documentation.
- Willingness to learn and integrate the mission, vision, and values of the Kidpower Program.
- Advanced skills with Microsoft Office 365 Programs (Excel, Word, and PowerPoint), Google Drive, Google calendars,
Experience in Salesforce and WordPress a plus. - Must be reliable, professional, ethical, punctual, proactive, and self-motivated.
- Must be positive, able to take initiative, flexible and work independently.
- Phone etiquette must reflect the values and mission of Kidpower; Kidpower is a non-discriminatory organization and the
Administrative Assistant must possess these attributes. - Show initiative to manage work, problem solve, and trouble shoot.
- Identifies opportunities to increase efficiency and effectiveness.
- Occasional overtime, evening, and weekend hours.
- Ability to lift and carry up to 25 lbs.
- Spanish speaking (preferred but not required).
- First line of communication by phone and sometimes in person with Kidpower program participants, board, staff, and volunteers.
- Front desk greeter; answers, screens, and routes phone calls, and retrieves and records messages throughout the day and before leaving.
- Notifies staff about messages requiring response and follows up to ensure messages are acted upon.
- Provides ongoing and broad administrative assistance including detailed writing, data entry, filing, overall correspondence, and office maintenance and organization.
- Types correspondence, memos, reports or other documents to include formatting documents, spelling and punctuating accurately, and proofreading.
- Identify and follow up with potential participants by telephone and in writing as directed.
- Arranges logistics for designated workshops and meetings including ordering and setting up food and beverages.
- Prepares, edits, organizes, and maintains documents.
- Maintains board lists, handbooks, prepares and sends board packets, updates documents, handles communications and coordination on behalf of the Executive Director.
- Ensure that written program materials and all office supplies including letterhead, envelopes, business cards, are ordered, up-to-date and in stock.
- Works with vendors and is primary liaison between staff and off-site IT/server contractor, copier representative, building manager.
- Performs vendor research as needed to ensure cost saving and responsible budget adherence.
- Ensure prompt follow up with potential participants, organizations, and funding resources.
- Updates donor database regularly and as needed.
- Maintains a working system of files electronically and in hard copy.
- Updates website content as needed.
- Assists Exec Director and Community Relations Director in ensuring that donor and financial obligations are met and all transactions are recorded.
- Sends donor thank you notes promptly and record donations in the database.
- Supports staff and volunteers with fundraising events.
- Maintains strong working knowledge of the operations of Kidpower.
- Take on other projects as assigned.
- Connects to the Mission – Embraces the mission of Kidpower and is passionate about child safety.
- Demonstrates Ethics and Integrity – Understands ethical behavior and business practices and ensures that own behavior is
consistent with these standards and aligns with the values of the organization. Displays honesty, confronts problems quickly, displays
a strong commitment to organizational success. - Peer Relationships – Interacts with others in a constructive, mature, positive, and respectful manner regardless of individual
differences. Demonstrates empathy, open-mindedness and unquestionable integrity; able to engage with a wide range of clientele and
stakeholders from a variety of backgrounds, beliefs, and cultures. Values the contributions of others and works well collaboratively. - Connects with Others – Demonstrates exceptional communications and interpersonal skills with a wide variety of audiences.
- Attention to Detail and Action-Oriented – Has an unwavering commitment to delivering quality work and service. Accurately checks processes and tasks with a self-imposed standard of excellence.
- Manages through Ambiguity – Demonstrates flexibility and adaptability in responding to change and ambiguity.
- Self-confident – Handles tough questions or critique in a professional manner assuming the best intentions; open to feedback and coaching.
Classification: Full time with benefits, 30-35 hours/week flexible based on availability. 5 days per week in office with flexible start/end times.
Time Requirement/Salary Range: $23 – $26/hr
Benefits: Kidpower is an inclusive and welcoming workplace where our team thrives on collaboration, creativity, innovation, and fun. We offer a benefit allowance to be used for health reimbursement OR a 401(k) retirement plan. We also offer flexible paid time off (PTO) focusing on employee well-being, and paid holidays including the full week of July 4th and a full week between December 25 and January 1 after an introductory period.
Equal Employment Opportunity
Kidpower of Colorado is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
Why become a part of our organization?
Our vision is to work together to create cultures of caring, respect, and safety for everyone everywhere. Being part of our organization means that you will be part of a professional, committed, and supportive community of staff, board, and volunteers who are dedicated to making high quality safety and confidence-building programs for young people accessible. The values, standards, and integrity of Kidpower are well-known and we work hard to uphold them organizationally and personally.
We are looking for caring individuals who want to make a difference in the lives of others and to our communities. People who join our organization have a genuine interest in child protection. Character, maturity, and a deep commitment to making a difference in the world through this work are the key and necessary characteristics of the ideal fit for this position.
Our commitment to the health and safety of all children drives our core values. We value diversity in background and experiences. We welcome differences and strive to increase participation from traditionally underrepresented groups. At Kidpower we want people to love their work and show respect, kindness, and empathy to all. Kidpower’s team is deliberate and self-reflective about the kind of culture that we are building, seeking team members who are not only strong in their own aptitudes but care deeply about supporting each other’s growth. Diversity and inclusion are key to our ability to have a strong, vibrant, powerful organization to best serve kids and families.